Privacy Policy
Privacy Policy for Pear AI
Effective Date: 7/21/2025
1. Introduction
Welcome to Pear AI ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our artificial intelligence services, including chatbots, lead qualification systems, customer communication automation, and related AI solutions.
2. Information We Collect
2.1 Personal Information
We may collect the following types of personal information:
Contact Information: Name, email address, phone number, business address
Business Information: Company name, industry, job title, business requirements
Communication Data: Messages, chat logs, call recordings, email correspondence
Account Information: Login credentials, user preferences, account settings
Technical Information: IP address, browser type, device information, usage patterns
2.2 Customer Data
Through our AI services, we may process data on behalf of our clients, including:
End-user inquiries and responses from chatbot interactions
Lead qualification information (fitness goals, budgets, preferences, etc.)
Appointment scheduling data and customer communication records
Customer service interactions and support tickets
2.3 Automatically Collected Information
Website usage analytics and performance metrics
Log files and system activity records
Cookies and similar tracking technologies
3. How We Use Your Information
We use the collected information for the following purposes:
3.1 Service Delivery
Providing and maintaining our AI chatbot and automation services
Processing lead qualification and customer communications
Scheduling appointments and managing customer interactions
Customizing AI responses and improving service quality
3.2 Business Operations
Communicating with clients about services and updates
Processing payments and managing accounts
Providing customer support and technical assistance
Conducting business analysis and service improvements
3.3 Legal and Security
Complying with legal obligations and regulatory requirements
Protecting against fraud, abuse, and security threats
Enforcing our terms of service and other agreements
4. Information Sharing and Disclosure
4.1 We Do Not Sell Personal Information
Pear AI does not sell, rent, or trade personal information to third parties for commercial purposes.
4.2 Service Providers
We may share information with trusted third-party service providers who assist us in:
Cloud hosting and data storage
Payment processing
Analytics and performance monitoring
Customer support tools
4.3 Legal Requirements
We may disclose information when required by law, court order, or government request, or to:
Protect the rights and safety of Pear AI, our clients, or others
Investigate potential violations of our terms of service
Respond to claims of fraud or illegal activity
4.4 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.
5. Data Security
We implement appropriate technical and organizational measures to protect your information, including:
Encryption of data in transit and at rest
Access controls and authentication systems
Regular security assessments and monitoring
Employee training on data protection practices
Secure development and deployment procedures
However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
6. Data Retention
We retain personal information for as long as necessary to:
Provide our services and fulfill contractual obligations
Comply with legal, regulatory, and accounting requirements
Resolve disputes and enforce our agreements
Customer data processed on behalf of our clients is retained according to our client agreements and their instructions.
7. Your Rights and Choices
Depending on your location, you may have the following rights:
7.1 Access and Portability
Request access to your personal information
Receive a copy of your data in a portable format
7.2 Correction and Updates
Request correction of inaccurate or incomplete information
Update your account information and preferences
7.3 Deletion
Request deletion of your personal information
Cancel your account and associated data
7.4 Opt-Out
Unsubscribe from marketing communications
Disable certain cookies and tracking technologies
To exercise these rights, please contact us at [[email protected]].
8. Cookies and Tracking Technologies
We use cookies and similar technologies to:
Remember your preferences and settings
Analyze website traffic and user behavior
Improve our services and user experience
Provide targeted content and advertisements
You can control cookies through your browser settings, but disabling cookies may affect website functionality.
9. Third-Party Links and Services
Our services may contain links to third-party websites or integrate with external services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.
10. Children's Privacy
Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware of such collection, we will take steps to delete the information promptly.
11. International Data Transfers
If you are located outside the United States, your information may be transferred to and processed in the United States or other countries where our service providers operate. We ensure appropriate safeguards are in place for such transfers.
12. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. We will notify you of material changes by:
Posting the updated policy on our website
Sending email notifications to registered users
Providing notice through our services
13. Contact Information
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Pear AI
Email: [email protected]
Phone: 415-246-0598
Address: 4810 SW Zenith Ave
For data protection inquiries, you may also contact our Data Protection Officer at [email protected].
14. State-Specific Rights
California Residents (CCPA)
California residents have additional rights under the California Consumer Privacy Act, including:
Right to know what personal information is collected and how it's used
Right to delete personal information
Right to opt-out of the sale of personal information
Right to non-discrimination for exercising these rights
European Union Residents (GDPR)
EU residents have rights under the General Data Protection Regulation, including:
Right to access, rectify, and erase personal data
Right to restrict or object to processing
Right to data portability
Right to lodge a complaint with supervisory authorities